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FREE SHIPPING ON ALL ORDERS $500 OR MORE
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Terms of Service

Terms of Service
Terms and Conditions (“Terms”)

Last Updated: April 24, 2025

Welcome to My Material Warehouse (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of https://www.mymaterialwarehouse.com (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. General

  • Eligibility: You must be at least 18 years old or have legal authorization to use the Service.
  • Changes: We may modify these Terms at any time. Changes are effective upon posting to the Service. Significant changes will be communicated via email or a pop-up on the Service. You are responsible for periodically reviewing the Terms for updates.
  • Compliance: You agree to comply with all applicable laws, including consumer protection laws in your jurisdiction and where you purchase products.

2. Purchases

  • Order Process: To make a purchase, you must provide accurate information (e.g., name, address, email, phone). We accept payments via Visa, Mastercard, PayPal, Shopify Payments, Discover, and American Express.
  • Order Acceptance: All orders are subject to our approval. We may refuse or cancel orders due to product unavailability, suspected fraud, or other reasons.
  • Pricing: Prices are in USD and exclude taxes and shipping unless stated. We may correct pricing errors and offer you the option to proceed or cancel.
  • Taxes: You are responsible for applicable sales, use, or other taxes.
  • Payment Disputes: You agree to resolve payment disputes directly with your payment provider.

3. Shipping and Delivery

  • Shipping: We ship to the continental United States only (no Alaska, Hawaii, or outlying territories without prior approval). Shipping costs and estimated delivery times are provided at checkout.
  • Risk of Loss: Ownership and risk of loss are transferred to you (the buyer) upon delivery to the carrier. We ensure products are in good condition when delivered to the shipping carrier, with documentation available upon request.
  • Incorrect Addresses: You confirm the shipping address is accurate and accessible for delivery. You are responsible for incurred re-delivery costs resulting from improperly provided shipping information, including errors in address, neglecting to mention accessibility issues inhibiting delivery by truck, or lack of adequate contact information. Re-delivery costs are based on actual charges assessed by the carrier, and documentation of these costs is available upon request.

4. Returns and Refunds

  • Return Policy: Products may be returned within 30 calendar days of delivery, unused, in original packaging, and in resalable condition. See our Return Policy https://mymaterialwarehouse.com/pages/returns for detailed instructions, including the requirement for a Return Authorization Number (RAN).
  • Restocking Fee: A 25% restocking fee applies to returned items that are not damaged. Before returning any goods, you must obtain prior written communication and acknowledgment from My Material Warehouse, including a Return Authorization Number (RAN). We will promptly issue a RAN upon your request via support @mymaterialwarehouse.com or 800-567-5358. Returns without a RAN or refused by you may be subject to reduced or no refunds, at our discretion, subject to Florida law.
  • Refunds: Approved refunds are processed within 7-10 business days to the original payment method. Shipping costs are non-refundable unless the product is defective. You are responsible for return shipping and handling costs for approved returns.
  • Defective Products: Report apparent defects within 7 days of delivery by contacting us at support @mymaterialwarehouse.com or 800-567-5358 with photos of the defective product and your order number. Latent defects must be reported promptly upon discovery. We will arrange a replacement or refund for verified defects.

5. Intellectual Property

  • Ownership: All content on the Service, including but not limited to custom product images (e.g., photographs of Versetta Stone electrical boxes), branding (e.g.,  Material Warehouse logos, slogans), text, designs, and other materials (collectively, “Content”), is owned by My Material Warehouse or our licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
  • Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any Content without our prior written consent, except for personal, non-commercial use in connection with your purchase. You may use product names (e.g., Versetta Stone) to describe purchased items but not our logos or images without consent.
  • User-Generated Content: If you submit content to the Service (e.g., product reviews, photos), you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content for business purposes (e.g., marketing, product listings). You warrant that your content does not infringe third-party rights.
  • Infringement: Unauthorized use of our Content or infringement of our intellectual property may result in account termination and legal action. To report infringement, submit a DMCA notice to support @mymaterialwarehouse.com with details of the alleged violation.

6. Third-Party Links

  • The Service may contain links to third-party websites or services (e.g., payment processors, shipping providers). We are not responsible for their content, privacy policies, or practices.

7. User Conduct

  • You agree not to:
    • Use the Service for unlawful purposes.
    • Submit false or misleading information.
    • Interfere with the Service’s functionality (e.g., hacking, introducing viruses).
    • Infringe our intellectual property or that of others.
  • We may suspend or terminate your access for violating these Terms.

8. Limitation of Liability

  • As-Is Basis: The Service and products are provided “as-is” without warranties, express or implied, except for those provided by the manufacturer, including fitness for a particular purpose or merchantability. As a reseller, we are not liable for manufacturing defects, which are covered by the manufacturer’s warranty, if any.
  • Liability Cap: To the fullest extent permitted by law, our liability for any claim arising from your use of the Service or products is limited to the amount you paid for the product.
  • No Consequential Damages: We are not liable for indirect, incidental, or consequential damages (e.g., lost profits, data loss).
  • Product Use: Products, including electrical receptacle boxes, must be installed by qualified professionals per local building codes. We are not liable for damages due to improper installation or misuse.

9. Indemnification

  • You agree to indemnify and hold My Material Warehouse, its affiliates, officers, directors, employees, and agents harmless from any claims, losses, or damages (including legal fees) directly caused by your use of the Service, violation of these Terms, infringement of third-party rights, or improper use of our products, excluding our negligence.

10. Privacy

11. Governing Law and Disputes

  • Governing Law: These Terms are governed by the laws of Florida, USA, without regard to conflict of law principles. For international orders, local consumer laws may apply where mandatory.
  • Dispute Resolution: Disputes shall first be submitted to mediation in Tampa, Florida, under the American Arbitration Association rules. If unresolved, disputes will be resolved in the state or federal courts of Tampa, Florida. You agree to submit to their exclusive jurisdiction.

12. Termination

  • We may terminate your access to the Service at any time for violating these Terms. Provisions such as intellectual property, liability, and indemnification survive termination.

13. Product-Specific Terms 

  • Adherence to Building and Safety Codes: Products like powered wheelchair ramps must be installed by licensed professionals in compliance with local codes and safety regulations. Customers must verify product suitability for their intended use. We are not responsible for damages or injuries resulting from improper installation or use.
  • Product Accuracy: We strive to ensure product descriptions (e.g., dimensions of 6x8x1.75 inches for Versetta Stone electrical boxes) are accurate, but do not warrant error-free information.

14. Contact Us